Refund & Return Policy

 At VenChef, customer satisfaction is our top priority. We strive to deliver premium-quality cookware and kitchenware products. If you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or replacement. 

You may request a return or replacement within 7 days of receiving your order if:

• You received a damaged or defective product. 
• You received the wrong item. 
• The product is incomplete or has missing parts. 

To be eligible for a return, the product must:

• Be unused and in its original condition. 
• Be returned with all original packaging, accessories, manuals, and invoice. 
• Not show any signs of use, damage, or alteration by the customer. 

Returns or refunds will not be accepted for:

• Products damaged due to misuse, negligence, or improper handling. 
• Used or washed products. 
• Products returned without original packaging or invoice. 
• Normal wear and tear after use. 

To initiate a return, please contact our Customer Support within 7 days of delivery.

Please share:

• Order Number 
• Product Name 
• Reason for Return 
• Photos or videos showing the issue (if applicable) 

Customer Support

Email: info@venchef.in

Customer Support Hours:
Monday – Saturday | 10:00 AM – 6:00 PM

 Once your request is received, our team will review the details and may ask for additional information or images. If the return request is approved, we will arrange a pickup wherever service is available. If pickup is unavailable, you may be requested to ship the product to our return address. 

After the returned product is received and inspected:

• Approved refunds will be processed within 5–7 business days. 
• Refunds will be credited to the original payment method. 
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after receiving the customer's bank details. 

Please note that it may take additional time for your bank or payment provider to reflect the refund.

Orders can be cancelled before they are shipped. A full refund will be processed within 5–7 business days.

Orders cannot be cancelled once they have been shipped. However, if eligible, you may request a return after delivery as per this policy.

 If you receive a package that appears damaged during delivery, please:

• Take clear photos before opening the package. 
• Record an unboxing video if possible. 
• Contact our support team within 24 hours of delivery. 

This helps us process your claim faster.

 If you receive a package that appears damaged during delivery, please:

• Take clear photos before opening the package. 
• Record an unboxing video if possible. 
• Contact our support team within 24 hours of delivery. 

This helps us process your claim faster.